← Back to checkout

Terms of Service — LuvKaizen KOL Campaign Checkout

Last updated: 25 August 2026

Effective date: 25 August 2026

1. Who we are

These Terms of Service ("Terms") govern the purchase and provision of crypto influencer ("KOL") marketing services ordered through the LuvKaizen self-serve checkout at app.luvkaizen.com (the "Checkout").

1.1 Precedence. These Terms govern Orders placed through the Checkout. Where they conflict with the general LuvKaizen Terms of Service published at luvkaizen.com, these Terms prevail for Checkout Orders. Where an individually negotiated service agreement is signed between us, that agreement prevails over both.

2. Services

2.1 LuvKaizen provides digital marketing services: sourcing, briefing, coordinating, and managing crypto key-opinion-leader (KOL) / influencer campaigns, and related reporting, as described on the Checkout and in the applicable package (the "Services").

2.2 Packages. Services are sold as fixed-price packages, currently priced at USD 5,000 / 10,000 / 20,000 (or the then-current prices shown at Checkout). The package description at the time of your order defines the scope, deliverables, and any inclusions/exclusions for that order (the "Order").

2.3 Nature of the Service. The Services are a marketing and coordination service. We source and manage third-party KOLs; the KOLs themselves are independent third parties and are not employees, agents, or partners of LuvKaizen. We do not control, and are not responsible for, the independent editorial conduct, statements, tax affairs, or regulatory compliance of individual KOLs beyond the briefing and contractual standards we apply to them.

2.4 Estimates, not guarantees. Any figures for reach, impressions, views, engagement, follower growth, conversions, token performance, or fundraising are good-faith estimates and targets only. See Section 9 (Disclaimers).

3. Order, formation, and acceptance

3.1 Presentation of a package on the Checkout is an invitation to treat, not an offer.

3.2 You place an Order by selecting a package and paying the deposit (Section 5). A binding contract is formed only when we confirm acceptance of your Order in writing (email or Checkout confirmation). We may decline any Order at our discretion, including where a client fails onboarding/sanctions screening (Section 4) or where the campaign subject matter is outside our accepted scope (Section 8).

3.3 We may refuse or cancel Orders relating to projects that we reasonably assess to be fraudulent, unlawful, or reputationally unacceptable (e.g. scams, unregistered securities offerings, sanctioned entities).

4. Client onboarding, screening, and eligibility

4.1 Before or shortly after Order, you must provide accurate onboarding information reasonably requested by us, which may include: legal entity name and registration details, VAT ID (for EU businesses), beneficial-ownership/contact details, the project/token being promoted, relevant URLs, and confirmation the project is not a sanctioned or prohibited activity.

4.2 We may run sanctions and reputational screening on the client entity and its principals and may decline or suspend Services where screening raises concerns. Crypto-to-fiat conversion and the associated VASP obligations sit with our payment processor, CoinGate.

4.3 You represent and warrant that you are authorized to bind the entity, your project does not violate applicable law in your or your target markets, and you will not use the Services to promote unlawful, fraudulent, or misleading offerings.

5. Fees and payment — deposit + balance

5.1 Payment currency and method. Fees are quoted in USD but payable in cryptocurrency only, processed through our third-party payment processor CoinGate (a licensed virtual-asset service provider). We do not accept fiat, cards, or bank transfer through the Checkout. Accepted assets are those offered at the CoinGate payment page for your invoice, currently BTC, ETH, LTC, SOL, TRX, XRP, BNB, POL, DOGE, USDC and EURC. The USD-equivalent conversion basis is the rate CoinGate quotes when the invoice is created, valid for the quotation window shown on that page (rate source and timestamp) to state here.

5.2 Two-stage payment.

5.3 Payment timing. The balance is due within 7 days of roster delivery unless otherwise agreed in writing. If the balance is not paid within 30 days, we may treat the Order as cancelled by you and retain the deposit (see Refund Policy).

5.4 Crypto settlement risk. Crypto payments settle on the applicable blockchain and via CoinGate. You are responsible for sending the correct asset, network, and amount, including network/gas fees, and for on-time confirmation. Under- or mis-sent payments, wrong-network transfers, and losses due to price volatility between quotation and settlement are your responsibility. Amounts are credited based on the USD value CoinGate confirms as settled for the invoice.

5.5 No chargebacks. Cryptocurrency payments are irreversible; there is no card-style chargeback mechanism. Disputes are handled under Section 12 and the Refund Policy.

5.6 Taxes / VAT. We are not registered for VAT in Lithuania. Accordingly, no VAT is charged on our invoices and the prices shown at the Checkout are the total amounts payable to us. If we become VAT-registered, we will state VAT separately on invoices issued from that date and, where applicable, apply the EU B2B reverse charge for business clients supplying a valid VAT ID. You remain responsible for any VAT, withholding, or other taxes imposed on you in your own jurisdiction, including any self-assessment or reverse-charge obligation arising there.

6. Invoicing

We will issue an invoice for each payment (deposit and balance) reflecting the USD amount, the crypto asset and amount received, and the settlement date. Invoices state no VAT, as we are not VAT-registered.

7. Delivery and the roster process

7.1 Roster build. After deposit and successful onboarding, we build and deliver a proposed KOL roster — a curated list of influencers matched to your project, budget, and target markets, with indicative deliverables. Target turnaround: within 48 hours of the deposit clearing.

7.2 Roster approval. You review the roster and pay the balance to proceed. We accommodate one round of reasonable substitutions where a proposed KOL is unsuitable or becomes unavailable. KOL availability is not guaranteed at the roster stage; final bookings are confirmed after balance payment.

7.3 Execution. After the balance clears, we coordinate briefing, contracting, scheduling, and publication with the confirmed KOLs, and provide reporting on delivered posts/metrics. Campaign timelines depend on KOL availability and content approvals.

7.4 Substitutions during execution. If a booked KOL fails to deliver or becomes unavailable, we will use reasonable efforts to substitute an equivalent KOL of comparable reach/quality; if no equivalent substitute is available, we will credit or refund the portion of the fees attributable to that KOL.

7.5 Client-caused delay. Timelines pause where we are waiting on your inputs, approvals, assets, or balance payment.

8. Client obligations and content standards

8.1 You will provide accurate briefing materials, brand assets, and approvals in a timely manner, and ensure all materials you supply are lawful, accurate, non-infringing, and not misleading.

8.2 You are responsible for the legal and regulatory compliance of your own project, token, and claims in every market where the campaign runs, including securities, financial-promotions, advertising, and consumer-protection rules, and MiCA where applicable. We provide marketing services, not legal, financial, tax, or investment advice.

8.3 You will not require or request content that is unlawful, that makes guaranteed-return or price-prediction claims, that omits required disclosures, or that targets prohibited jurisdictions or audiences.

8.4 Advertising disclosure. Campaigns will follow paid-partnership disclosure practices (e.g. #ad / sponsored labeling) as required by applicable advertising standards. You agree not to instruct us or KOLs to conceal the paid nature of content.

9. Disclaimers — no guaranteed outcomes; not financial advice

9.1 THE SERVICES ARE PROVIDED ON A REASONABLE-EFFORTS BASIS. WE DO NOT GUARANTEE ANY SPECIFIC MARKETING, FINANCIAL, OR BUSINESS OUTCOME, including reach, impressions, engagement, follower growth, conversions, token price, trading volume, listing, or capital raised.

9.2 Nothing provided by LuvKaizen or by KOLs constitutes financial, investment, legal, or tax advice, or a solicitation or recommendation to buy, sell, or hold any digital asset. Crypto assets are volatile and high-risk; audiences may lose money.

9.3 Marketing results depend on many factors outside our control, including your product, market conditions, KOL audience behavior, and platform algorithms.

9.4 Except as expressly stated, the Services are provided "as is" and we disclaim all implied warranties to the fullest extent permitted by law.

10. Intellectual property

10.1 Your IP. You retain ownership of your brand assets, trademarks, and materials you provide, and grant us and the engaged KOLs a limited license to use them for the purpose of delivering the campaign.

10.2 Deliverables / content. Content created by an engaged KOL is owned/licensed per each KOL's standard terms; usage rights (e.g. reposting, paid amplification, whitelisting) are granted to you only to the extent secured from the relevant KOL and stated in the Order. Do not promise perpetual/broad rights the KOL has not granted.

10.3 LuvKaizen IP. We retain ownership of our methodologies, tooling, KOL network data, templates, and reports. Reports and rosters are provided for your internal use and may not be resold or redistributed.

10.4 Publicity. We may reference your project as a client and describe the campaign in case studies and marketing materials, provided we obtain your prior written approval of the specific material. You may withdraw that approval for future use at any time by writing to us.

11. Limitation of liability

11.1 Nothing limits liability that cannot be limited by law (e.g. for our fraud, intentional misconduct, or gross negligence).

11.2 We are not liable for indirect, incidental, special, or consequential losses, or for loss of profit, revenue, tokens, business, goodwill, or data, or for losses arising from crypto price volatility, third-party KOL conduct, or blockchain/network failures.

11.3 Cap. Subject to 11.1, our total aggregate liability arising out of or in connection with an Order is capped at the total fees actually paid by you for that Order.

12. Term, suspension, termination, and cancellation

12.1 These Terms apply from Order acceptance until the Services for the Order are completed.

12.2 Client cancellation. See the Refund Policy for the financial consequences of cancellation at each stage (deposit paid / roster delivered / balance paid / execution underway).

12.3 Our suspension/termination. We may suspend or terminate for your material breach (including non-payment, unlawful use, failed sanctions screening, or breach of Section 8). On termination for your breach, fees already due remain payable and the deposit is retained.

12.4 Force majeure. Neither party is liable for delay/failure due to events beyond reasonable control (including blockchain outages, exchange/processor failures, regulatory action, or platform bans).

13. Data protection

Personal data (your contacts' details, and KOL data) is processed under our Privacy Policy and applicable GDPR requirements. See our Privacy Policy.

14. Governing law and dispute resolution

14.1 Governing law: the laws of the Republic of Lithuania, excluding conflict-of-laws rules and the UN CISG.

14.2 Jurisdiction / dispute resolution: the parties will first attempt good-faith negotiation. Failing resolution, disputes are subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

15. General

15.1 We may update these Terms; the version in force at the time of your Order governs that Order.

15.2 If any provision is unenforceable, the rest remain in effect.

15.3 These Terms, the applicable Order, the Refund Policy, and the Privacy Policy form the entire agreement for the Services.

15.4 Contact: matt@luvkaizen.com.

---

See also our Refund Policy, which forms part of these Terms.